Terms of use for the Jumbo Linux Shared Hosting


The terms of use below constitute a legal agreement between you (The Customer) and Sanver E-Solutions. (the Company). Your agreement to be bound by these terms is acknowledged by your use of the Company Services, Support Services and/or any software made available to you by the Company.

Customer's Shared Linux Account Fees

Single Account

The Company will charge the Customer the appropriate fee, depending on the Customer's order. The Customer chooses whether a domain name registration should be included in his/her account and the billing cycle for the account. For billing cycles shorter than one year there is a one time non-refundable Set Up fee.

Multiple Accounts

The Company will charge the Customer the appropriate fee, depending on the Customer's order. The Customer chooses how many accounts to be included in the Multiple Accounts order. Multiple Accounts fee is applied and should be paid on a per year basis. The discount for ordering Multiple Accounts varies, depending on the number of accounts ordered. The Multiple Accounts discount is granted only when more than one account is ordered simultaneously.

Renewal Account Fees

Renewal fees are due for each Linux Shared Account at the end of the pre-paid period for the account. The renewal fees for a Linux Shared Account on a monthly or a quarterly billing cycle are billed automatically, until the account is either canceled by the Customer or the Company or the Customer has changed its billing cycle to a longer-than-quarterly one.

Domain Name Related Services

The Company provides domain registration, renewal, transfer, and ID protect on behalf of the Customer with a registrar selected by the Company. Apart from the specific Company terms below the use of the domain registration related services is regulated by ICANN, the registrar and the applicable laws. For more information about the ICANN terms and the terms of the two Registrars from which the Company selects, please read:

ICANN Policy:
http://www.icann.org/dndr/udrp/policy.htm

TuCows Domain Registration Agreement:
http://resellers.tucows.com/contracts/tld/exhibita

ENOM domain registration agreement and ID protect agreement
https://www.enom.com/terms/agreement.asp
https://www.enom.com/terms/idprotect_agreement.asp

Domain Names Registration and Use

By registering, maintaining or renewing a domain name, The Customer guarantees that all of the following requirements are met:

  • The registration of the domain name does not infringe the right of any third party to the best of your knowledge;
  • The domain name is not registered for unlawful purposes;
  • The domain name will not be intentionally and knowingly used in violation of any applicable laws or regulations.
  • The information you provided upon sign-up and in your Customer Area is complete and accurate. These details will be used to register your domain name and will appear in the Domain name WhoIs engines.

The Customer is solely responsible for investigating and determining whether the registration of his/her domain name infringes or violates the rights of any third party.

Free Domain Names Registration and renewal

The registration and the renewal of the Customer's domain name will be included in the initial and renewal fees for the Linux Shared Hosting account and will not be subject to additional fees only if the domain name meets all of the conditions below:

  1. The domain name registration is requested by the Customer at the time of the initial account setup.
  2. The domain name is used as the main domain for the hosting account throughout the whole duration of the hosting service.
  3. The domain name has one of the following extensions: .com; .net; .org; .us; .biz; .info.
  4. The Customer requests the domain renewal in up to 29 days after its expiration day before the domain name redemption period starts. In case the renewal request of a free domain name is received during the domain name redemption period the appropriate redemption fee should be paid by the Customer.

In case of a legitimate refund request for an account, which includes a free domain registration by the Company, the Customer is withheld $14.95/year for the domain name registration and if renewal of the domain is later requested by the Customer renewal fee is due.

Additional Paid Domain Names Registration and Renewal

All domain names that are registered by the Company on Customer's request and do not meet the conditions for free registration and renewal above are subject to the appropriate fees depending on the number of domains ordered, the registration period and the domain extension. Renewal fees are due for all such domains at the end of the pre-paid period. In case the renewal request of an additional domain name is received in more than 29 days after the expiration of the domain, during the domain name redemption period, the appropriate redemption fee should be paid by the Customer. Registration, renewal and redemption fees for such domain names are non-refundable.

The Customer is solely liable to immediately inform the Tech Support Department of the Company for any domain name expiration, late renewal, registration, maintenance or management issues. The Company shall not be liable for any loss or damage resulting from any kind of domain name issues (including but not limited to undue domain expiration, late domain name renewal, registration, maintenance or management issues) that were not immediately reported by the Customer by posting a ticket in the corresponding category of our Support HelpDesk system.

The Company will act in good faith to investigate and resolve a reported domain name issues (including but not limited to undue domain expiration, late domain name renewal, registration, maintenance or management issues) in the time frame expected by the Customer and to achieve the results required by the Customer. However, The Company has no liability or obligation to achieve any particular outcome or result or resolve domain name issues by any deadline. The Company shall have no liability or responsibility for any damage, loss of data, loss of use or any other loss or damage occurring in connection with any domain name issue.  The Company provides technical support in best interest of the Customer and cannot guarantee the successful outcome or result of any operation.

Domain Names Registration Additional Terms

Each domain ordered by the Customer is registered on behalf of the Customer and the Customer's personal details are used for its registration, except for the contact email. The Company will register each domain name with a default Company email address to protect the Customer from receiving unwanted email messages. The Customer understands and agrees that unless he changes this email he may be unable to receive notifications related to his/her domain sent by the domain registration authorities. The Customer can change the Domain administrative email and manage his/her domain name registered or transferred to the Company through the Customer Area. The Customer can transfer the domain name registered by the Company to another domain name registrar at any time.

The Customer shall be solely liable for making any changes in the DNS settings of any domain name in his/her account and any consequences following thereof. In the event that the Customer has asked a Technical support representative of the company to change the DNS settings of a domain name on Customer’s behalf, the Company shall be indemnified of any liability for such actions and any consequences that might follow thereof.

The Customer agrees that in the event that any hosting or service fees, associated with a domain name are reversed, refunded or claimed back by filing a chargeback, the said domain name becomes property of the Company and the Customer loses any rights over it or any services associated with it. The Customer may re-gain property of the domain name in question if all of the following conditions are met:
  • The Customer pays in full all due fees for the domain name and the services, associated with it;
  • The Customer pays in full all chargeback penalty fees, imposed by the Company;
  • The Customer provides all requested documents in order for the Company to settle the chargeback complaint.
The Company shall not be liable in the event that during the time period needed for the customer to fulfill the requirements described above the domain name has either been deleted, has expired or entered Redemption period.

The Company shall not be liable for the registration, maintenance or management of any domain name, until it has been successfully registered from the Company on behalf of the Customer and appeared as such in the corresponding Customer Area of the Customer. The Customer acknowledges that the non-registered domain names are available for registration to the general public and the Company shall not be responsible for and cannot guarantee that any domain name of the Customer’s choice will not be already taken and will not be available for registration.

External Domain Names

Associating domain names, which are not registered by or transferred to the Company, with the Customer's Linux Shared Account is done on the Customer's own risk. The Customer is solely responsible to use only domain names that are compatible with the service of the Company and to manage them in compliance with all legal and technical requirements. The Customer is solely responsible to keep the DNS settings of the external domains up to date with the recommended DNS setting provided by the Company in the My Account Section of the Customer Area. The Customer agrees to regularly review the DNS information posted in the My Account Section of the Customer Area and be aware of the changes made.

The Company cannot be held liable for any faults in the domain names functionality or for any faults in the hosting, email or other services provided by the Company which result from a failure of the Customer to manage its external domain in compliance with all legal or technical requirements including but not limited to: wrong DNS servers setup, misspelled domain names, expired domain names, etc.

Domain Name Transfer

The Customer can transfer a domain name to the Company. The domain transfer is possible only if the Customer ensures that all the requirements for the transfer are met. Some of the requirements include, but are not limited to:

  1. The domain name to be transferred is not in 'locked' Status.
  2. The Customer has access to the administrative contact email for the domain.
  3. The Customer can provide the Company with the domain EPP key code, applying to domains for which there is such a code.
  4. There are more than 15 days till the domain name expiration date.
  5. The domain name was registered for the first time more than 60 day ago.
  6. The domain name has extension that the Company is able to register.
  7. For .co.uk and .org.uk domains the special TAG attribute is set to ENOM or TUCOWS.

The Company charges the appropriate fee for the domain transfer, depending on the domain name extension. The fee is one-time and is non-refundable. The Company cannot be held responsible if a domain transfer is not successful due to the Customer's or his/her Registrar’s failure to meet all the domain transfer requirements. Renewal and redemption fees are applicable for any transferred domain in accordance with the Additional Domain Names registered by the Company on Customer's Request.

ID Protect

ID protect is a service that allows the Customer to hide his/her personal details, connected with his/her domain name. ID protect service is provided only for domain names that are registered by or transferred to the Company. The Company will charge the appropriate fee for the ID protect service. The fee is applied and should be paid per year basis. The fee is non-refundable. Renewal fee is due for the ID protect service one year after the initial order.

The Customer acknowledges that the Company cannot be held liable for any system malfunction or failure regardless of its cause that might result in the return of incomplete or erroneous information. The Customer shall raise no claims or seek any compensation for misinformation based solely and exclusively on results returned by the Company’s website, system and look up tools.

Upon cancellation or expiration of any service associated with a domain name the Company will no longer be responsible for the management, maintenance and/or the proper functioning of the said domain name. The Customer shall be solely responsible for maintaining and managing any domain name, associated with any service that has been effectively canceled and/or terminated or has expired. The Company shall not be held liable for any loss or damages resulting from the operation failure of any domain name, associated with a service that has been canceled and/or terminated or has expired.

Right of Refusal

The Company reserves the right to refuse to register or reserve any domain name and any associated services upon The Company’s sole discretion. The Customer agrees that The Company shall not be liable for any loss or damages that may result from The Company’s refusal to register and reserve a domain name or provide any associated services.

Selection of a Domain Name

The Company shall not be liable if any domain name of the Customer or its use infringes the legal rights of any third party. The Company shall have no obligations to check whether any domain name of the Customer complies with all legal regulations and does not infringe the legal rights of any other party. We recommend that the Customer seek legal advice and/or investigate the legal requirements and specifications, associated with the use of any domain name and make sure it does not violate any trade mark or copyrights. The Customer acknowledges that in the event that a third party proves the rights over a domain name of his choice, the Company or its Registrars shall be ordered by a court to cancel, modify or transfer the domain name in question. The Customer agrees that in case the Company is either sued or threatened by a lawsuit in reference to The Customer’s domain name, the Company may turn to The Customer to hold it harmless and indemnify it.

 

Service Cancellation by The Company

The Company may cancel any of its services immediately with no prior notice and with no refund, if the Company determines in good faith that Customer's use of the service violates the terms of use. The Company cannot be held liable for loss of data in case of such a cancellation.

The Company may also cancel any of its services, if the Company determines in good faith that this service has become impractical or unfeasible for any technical, legal, regulatory or other reason, by giving the Customer as much prior notice as reasonably practicable.

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Hosting Account Expiration

Each Customer’s account will be suspended on its expiration date if no renewal payment is received by the Company before this date. The Customer is solely responsible for keeping a back-up copy of his/her files. Each cancelled account will be automatically terminated and deleted, and all of its backup copies, as well as any other information or data, associated with the account will be deleted from the Company's servers after the cancellation has become effective. The Company cannot be held liable for loss of data due to account suspension or termination after the cancellation becomes effective.

 

Usage of the service

The Customer acknowledges and agrees to provide all data and materials for his hosting account in a condition ready for upload, in a form not requiring any kind of additional manipulation on the part of the Company. The Company will not be responsible and will make no effort to validate this information for content correctness or usability. The Company shall not be liable for the content of the information in Customer’s account, and its compliance with any local, national or international laws and standards.

The Customer is aware that the services that the Company offers require a certain level of technical experience and knowledge in the use of Internet languages, protocols and software. The extent of technical expertise varies in respect of the anticipated use and desired content of the Customer’s account and website.

Customer's use of account resources

The Customer should use all recourses provided by The Company in a manner that does not endanger the quality of the overall server performance. Such resources include but are not limited to: Server Memory Usage, CPU usage, MySQL server usage, mail server usage, web server usage etc. If any part of the Customer's account is found to violate the Account Resources Use policy below, the Company may take immediate corrective actions without prior warning. Failure by the Customer to maintain his/her account in full compliance with the terms listed below may result in a warning, resource usage limitations, suspension or immediate account termination with no refund.

Customer's use of traffic (bandwidth)

Customer's account monthly traffic is limited in accordance with the Customer's hosting plan. If the monthly traffic limit is reached before the end of the month the Customer's account will be suspended until the beginning of the next month. No traffic can be transferred from month to month.

Customer's use of disk space

Customer's account disk space is limited in accordance with the Customer's hosting plan. The maximum allowed space for shared Linux Hosting is 750,000 MB. The following disc space limitations for different file types are also applicable:

  1. NO more than 5,000 MB of a Linux shared hosting account can be allocated to music, video or other multimedia files including but not limited to .avi, .mp3, .mpeg, .jpg, .gif files
  2. NO more than 5,000 MB of a Linux shared hosting account can be allocated to any archive files and disk images files containing the complete contents and structure of a data storage medium. These files include but are not limited to .rar, .zip, .tar, .gzip, .iso, .nrg, .ccd, .img, .sub, bin/.cue files.
  3. NO more than 5,000 MB of a Linux shared hosting account can be allocated to databases dumps including but not limited to .sql files
  4. NO more than 5,000 MB of a Linux shared hosting account can be allocated to Executable files and all other files which are the result of compiling a program. These include but are not limited to .exe, .pdf, .psd files.

No disk space limitations apply for other file types, apart from those specified in this section.

Customer's use of parked domains

The Parked domain feature allows the Customer to have more than one domain names pointing at the same content as the primary domain of the account. The Customer should not use the Parked domain feature for pointing at other content using htaccess, php redirect or in any other way.

Customer's use of email service

The Customer should use the email and other related services in full compliance with the terms below:

  1. Each Customer's account is allowed to send a maximum of 400 emails per hour. Any account that exceeds this limitation is endangering the overall server performance.
  2. Each email sent by the Customer should have NO more than 20 recipients. Sending a single email to more than 20 recipients simultaneously is endangering the overall server performance.
  3. The use of email clients with IMAP protocol is allowed for mailboxes with a maximum size up to 200MB. Any use of IMAP with a bigger mailbox is endangering the overall server performance.
  4. The use of email clients with POP3 protocol is allowed for mailboxes with a maximum size up to 100MB. Any use of POP3 with a bigger mailbox is endangering the overall server performance.
  5. The Company allows up to 100 checks per hour for a POP3 mailbox. Any use of POP3 service to check a mailbox more often than 100 times per hour is endangering the overall server performance.

Customer's use of DataBase Resources

Customer should use the MySQL and Post-Gre database server resources in a way that does not endanger the quality of the overall server performance. A database that generates more than 10% of the database queries longer than 1 second at any given time endangers the overall server performance. The Customer is responsible to manage his/her database(s) so that it is in compliance with this policy.

Customer's Use of Shared Server CPU

The Customer account should NOT use more than 10% of the shared server CPU for a period longer than 5 seconds. Any account that is using more than 10% of the shared server CPU for more than 5 seconds is endangering the overall shared server performance.

Customer use of Server Memory

The Customer account should NOT use more than 65MB of the server memory resources at any given time. Any account that is using more than 65 MB of the shared server memory is endangering the overall shared server performance.

Other Customer's account limitations

The limitations listed below apply to each Customer's account and failure by the Customer to comply with them will endanger the overall server performance:

  1. No more than 20 simultaneous processes will be executed by the Customer's account at any given time.
  2. No Cron Jobs with execution period shorter than 30 minutes will be executed from the Customer's account.
  3. No more than 10 simultaneous connections from a single IP to the Customer's account are allowed.
The Customer agrees that the Company has the sole right to decide what constitutes a violation of the terms of use for resources use listed above as well as what is the appropriate severity of any corrective action to be applied. Failure by the Customer to maintain his/her account in full compliance with the terms listed in this section may result in a warning, resource usage limitations, suspension or immediate account termination with no refund upon the Company’s discretion.
 
The Customer understands and agrees that upon finding a violation of the terms of use for resources use, the Company upon its own discretion may grant the Customer a certain period of time needed to take according action and solve the specified issues. If no action is taken within this period, the decision becomes binding and final and the Company will be free to apply corrective actions on our sole discretion. The Customer acknowledges that the Company can immediately suspend and/or terminate each account that violates the terms of account resource usage and cannot be responsible for any data loss in such a case.

The Customer understands and agrees that in case of re-activating of a Customer's account suspended for violation of terms of use by means of account resources a re-activation fee of $50.00 will be applied, before reactivation of the account.

Customer's Responsibilities related to his/her Account Confidentiality and Integrity

The Customer is responsible for maintaining the confidentiality of all login information related to his/her account, Control Panel, FTP and other account management tools. The Customer has no right to rent, lease, lend, distribute, market or otherwise dispose of any portion of his/her Linux Shared Hosting account space for management and use to third parties. Failure by the Customer to maintain his/her account in full compliance with this policy may result in a warning, suspension or immediate account termination with no refund.

The Customer is responsible for maintaining the security and the integrity of all the software applications that s/he chooses to be uploaded and/or used on his/her account. Failure by the Customer to maintain his/her account or part of the account secure may result in temporarily or permanently disabling of the account or part of the account, warning, suspension or immediate account termination with no refund. The Company has the right to disable any software application on any Customer's shared hosting account at any given time if the Company believes in good faith that this application endangers in any way the performance or the security and the integrity of any of the Company hosting servers. The Company has the right to redirect any and all Customer's traffic to a suspension or deactivation page in any such event, without prior notice to the Customer. The Company cannot and will not be liable for any loss or damage arising from security breaches in any such software and application.

The Customer agrees to immediately notify the Company of any unauthorized use of his/her password or account or any other breach of security and to ensure that s/he logouts at the end of each session. The Company cannot and will not be liable for any loss or damage arising from your failure to comply with this policy.

The Customer is fully responsible for all activities that are performed through his/her account. The Company has the right to suspend or terminate any account, which does not comply with the terms of use, without prior notice and with no refund. The Company cannot and will not be liable for any loss or damage arising from account suspension or termination due to unacceptable use of the account, even if the Customer is not aware of and/or has not authorized such use.

Customer's Responsibilities Related to Actions that Cause Harm to The Company

The Customer is responsible not to engage in or to instigate actions that cause harm to the Company or other Customers. Such actions include, but are not limited to, actions resulting in blacklisting any of The Company IPs by the any online spam database, actions resulting in DDOS attacks for any servers belonging to the Company, etc. Failure to comply with this policy may result in a penalty fee, warning, suspension or possible account termination with no refund. The Company has the right to decide in good faith which actions cause harm as well as the size of the penalty fee or the severity of any other corrective action to be applied. The decision of the Company in such case is binding and final, and cannot be a subject of a further change. The Company cannot and shall not be held liable for any loss or damage arising from Company’s measures against actions causing harm to the Company or any other third party.

Customer's Responsibilities related to his/her account content performance

The Customer is solely responsible for the quality and performance of the Customer's account content uploaded by the Customer. The Customer is also responsible to ensure that all aspects of the Customer's account content are compatible with the Company servers' hardware and software. The specifications of the hardware and software are described in the Control panel (CPanel) for each account. It is the Customer's responsibility to keep his/her content compatible at all times. The Company cannot and will not be responsible for any malfunctioning of the Customer's content or any damages to the Customer's content caused by failure of the Customer to keep his/her content compatible with the hardware and software used by the Company.

The Customer acknowledges that The Company cannot and shall not provide legal advice referring to the contents of his/her website and account performance. All information, articles, tutorials and tech support advice are provided in good faith and do not constitute official requirements, regulations or statements. The Customer shall be solely responsible for checking whether the content of his/her account complies with any specific legal act or provision and for complying with them by consulting a competent legal adviser. The Company shall not be held liable in the event that any part of the Customer’s website, account content or performance disregards or infringes any law or legal regulation.

Linux Shared Hosting Servers Configuration

The Company configures the Linux Shared Hosting servers based on its best knowledge for optimal server performance. The Company can also make changes at the server configuration at any time without prior warning to the customer. This is done in good faith for achieving better server performance. The Customer agrees that s/he will not be able to perform any activity from his/her account, which will be in conflict with the server configuration; as such activities are endangering the quality of the overall server performance.

The Company reserves the right to perform application version changes and updates at any time without prior warning to the customer. This is done in good faith for achieving better server performance and lowering the resource usage by the Customer’s website. The Company shall not be liable if any part of the Customer’s account or website is not compatible with any system update and for any loss or damage arising therein.

Default Index Page Configuration

The Company creates and configures all customer accounts with a default index page designed by the Company for the convenience of the customer. The customer may remove that page at any time they like. The page is replaced automatically whenever the Customer uploads or installs another index page on his account.

 

Acceptable Use Policy

Customer should use all services provided by the Company for lawful purposes only. Customer agrees to maintain his/her website in full compliance with the terms listed below. If any part of the Customer's account is found to violate the Acceptable use policy below, the Company may take immediate corrective actions including immediate suspension or deletion, from the Customer's account without prior warning. Abuse of the acceptable use policy below may result in a warning, suspension or possible account termination with no refund.

By using any Services, provided by the Company:

Examples of unacceptable material on all Shared, Dedicated and VPS servers include:
IRC Bots, Proxy Scripts, Warez, image, filedump, mirror, or banner-ad services (similar to rapidshare, photobucket, or commercial banner ad rotation), topsites, commercial audio streaming, Escrow, High-Yield Interest Programs (HYIP) or related sites, Investment sites, sale of any controlled substances without providing proof of appropriate permit(s) in advance, AutoSurf sites, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs, lottery sites, muds / rpg's, hate sites, hacking focused sites/archives/programs, or sites promoting illegal activities, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts. Forum sites and or any other websites that distribute or link to warez content are strictly prohibited as well.

The Company reserves the right to refuse service to anyone upon Company’s discretion. Any material that in Company’s judgment, is either obscene or threatening is strictly prohibited and will be removed from Company’s servers immediately with or without prior notice and may lead to possible warning, suspension or immediate account termination with no refund.

The Customer is solely responsible for ensuring that all programs and scripts installed under his/her account are secure and the permissions of the directories and files are properly set. The Company recommends setting the permissions on all directories and files as restrictive as possible. The Customer is solely responsible for all actions and activity taken under his/her account, including the compromise of login credentials. Both the username and password of the Customer are required to be secure. The Company reserves the right to carry out regular audits of login credentials in respect of security level. In case the Customer’s credentials are found not to be secure enough, Customer will either be notified and granted the respective time frame to change them, or the company will change the login credentials and provide them to the customer. Note that Customer hosting account may be suspended until Customer agrees to update his/her password with a more secure one.

Using more than 50 000 inodes on a shared hosting account may result in suspension of service. Exceeding the provided limit alone may not immediately lead to a suspension, but the regular creation and deletion of large numbers of files or causing file system damages would be serious grounds for a review of your account. All hosting accounts exceeding the 50 000 inodes limit will automatically be removed from Company backup system in order to avoid overusage. Each file or folder on a shared hosting account is considered as 1 inode.

The Customer agrees that the Company has the sole right to decide what constitutes a violation of the acceptable policy use described above as well as what is the appropriate severity of any corrective action to be applied. In the event that a violation of our acceptable use policy is found, the Company will take corrective action upon our own discretion and will notify the Customer.

The Customer understands and agrees that the Company can immediately terminate each account that violates the terms of account resource use and cannot be responsible for data loss in such cases.

The Customer understands and agrees that in case of re-activating of a Customer's account suspended for violation of acceptable use policy a re-activation fee of $100.00 will be applied.

The Company has the right to terminate each and any hosting account that has been suspended for any reason for more than 7 calendar days after the suspension date, unless the Customer has taken corrective measures to remove the initial suspension threat or violation. Any backup copies of the hosting account will be permanently deleted upon termination and no refund will be due. The Company will not be liable for any loss or damages in such cases.

E-mail and Anti-spam Policy

The Customer is prohibited from:

The Customer must comply with the CAN-SPAM Act of 2003 and all relevant regulations and legislation on bulk and commercial email.

The Customer is prohibited from sending mass unsolicited email messages. All emails sent to recipients who have not Confirmed Opt-In or Closed-Loop Opt-In in to mailings from the Customer will be considered as unsolicited email messages. Customers using and sending mass mailings must at all times maintain complete and accurate records of all consents and opt-ins and upon request provide said records to the Company. In the event that the Customer cannot provide actual and verifiable proof of such consents and opt-ins, the Company will consider the mass mailing to be unsolicited.

The Customer is prohibited from using and operating any mailing lists, listservs, or mailing services that do not target an audience that has voluntarily signed up for e-mail information using a Confirmed Opt-In or Closed-Loop Opt-In process or that has voluntarily revealed their e-mail addresses to the Customer for distribution of information. Customers who operate mailing lists must at all times maintain complete and accurate records of all consents and Confirmed Opt-In or Closed-Loop Opt-In elections and upon request provide said records to the Company. In the event that the Customer cannot provide actual and verifiable proof of such consents and Confirmed Opt-In or Closed-Loop Opt-In elections, the list mailing will be considered to be unsolicited. All Customer-maintained mailing lists must also allow for any party on the said list to remove itself automatically and permanently.

The Company prohibits the following activities listed without limitation hereunder:

Block Removal Policy

In the event that any Customer’s actions result in placing the Company’s mail servers or IP address ranges on black hole lists or any other mail filtering software systems, the Customer shall be charged upfront with a $100.00 block removal fee and thereafter $100.00 for every hour of necessary remedial actions.

Customer's Age

By signing up for our services the Customer certifies to be at least 18 years of age or at least of legal age for the countries, demanding a higher legal age by law, or that either their parent or legal guardian will act as the “Customer” in accordance with the terms of this contract.

Third Party Software Products

The Company provides some third party software to the Customer for easier account management including, but is not limited to cPanel, Fantastico, Zen SiteBuilder, etc. Such software is provided on an as is as available basis. The Company does not guarantee that any specific results can be obtained by using such software. The Company does not take responsibility for any faults in such software functioning.

The Customer can add and use third party software on his/her account only if it is compatible with the Company servers and is approved by the Company. The Customer use of any third party software is at the Customer own risk. The Company cannot be responsible for any third party software performance and provides no guarantees that its use will result in any particular outcome or result. The Company will have no liability or responsibility for any damage, loss of data, loss of use or other loss occurring in connection with Customer’s use of third party software or products.

Any assistance with third party software is provided by the Company only upon Customer's request. The Company may charge an additional fee for such assistance, depending on the nature of the work required.

The Customer is solely responsible for any license and other fees required by the software providers, for using any third party software installed on the Customer's account apart from the initial account setup.

The Company provides Technical Support to the Customer at no additional fee only for hosting related issues. The Company has the right to decide what is a hosting related issue and to charge additional fees or refuse support for non-hosting related issues. Any fees paid by the Customer for providing non-hosting related support are non-refundable.

Backup Policy

The Company act in good faith to create a backup copy of each Customer's account once a week. However, these copies are intended for the Company internal use only. The Customer is solely responsible for making backup copies of his/her web site and content, associated with the Customer's account, such as email messages, SQL databases, etc. At the Company?s sole discretion the following file types may be excluded from the back up: iso; ace; arj; avi; bak; bin; bz; bz2; cab; car; cbr; ccd; cdr; cue; drw; exe; flv; gz; gzip; img; iso; jar; jmy; lbs; md; mid; midi; mov; mp2; mp3; mp4; mpa; mpeg; mpg; nrg; pae; pak; psb; psd; r00; r01; r02; r03; ram; rar; rm; rmf; sea; sub; tar; tar.gz; tgz; vob; wad; wav; wave; wma; wmv; zip; and any other file type, which the Company considers as not suitable for backup. The Company has no liability or obligation to create, store or provide any backup copy to the Customer website and other content. The Company cannot be and will not be liable for any damage, loss of data, loss of use or other loss occurring because of lack of a copy of Customer's website and other content or having an outdated back up copy of Customer's website and other content.

The Company cannot be held liable for any damages caused by loss of data, the reasons for which include but are not limited to Internet connectivity problems, electricity outage, hardware failure, software failure, human mistake and force majeur events like fire, flood, other natural disasters and acts of God, labor disputes, accidents, acts of war or terrorism, failure of any third party to perform any commitment, etc. In these and all other cases the Customer will be solely responsible for making and storing his/her own backup copies of the data, associated with the Customer’s hosting account as well as restoring any missing data and information. The Company shall not be liable for the time period needed for the Customer to restore the backup information to his hosting account and shall have no obligation to notify the Customer in the event that the Customer’s account content needs to be restored.

99.9% Server Uptime Guarantee

For annual downtime of more than 0.1% on the server(s), where the Customer's website is hosted, the Customer will receive compensation if all the conditions below are met:

  1. The Customer has used the Company hosting service for at least 12 months.
  2. The server(s), where the Customer hosting account is located, experiences a total downtime of more than 0.1% in a period of 12 months after the account activation or during any of the consecutive 12-month periods.
  3. The reason(s) for the server downtime occurrence(s) were NOT beyond the Company influences, which include but is not limited to: DOS attacks, Internet connectivity problems, electricity outage, hardware failure, software failure and force majeur events like fire, flood, other natural disasters and acts of God, labor disputes, accidents, acts of war or terrorism, failure of any third party to perform any commitment relative to the server uptime, etc.
  4. The Customer requests his/her compensation not later than 30 days after the 12 month period, in which there was a downtime bigger than 0.1%, has ended.

The Customer will be compensated with a credit equal to the fee he/she has paid for the hosting service pro rated by the number of hours in which the Service was interrupted because of the downtime. All credit requests must be sent with justification through email addressed to sales@siteground.com.

The uptime of the server is determined as the uptime reported by the operating system and the Company shared server monitoring system. Third party monitoring reports may not be used for justification for a variety of reasons, including but not limited to the network capacity and transit ability of the source.

The Company cannot be held liable for any suffered loss or damages during or resulting from server or service downtime, irrespective of the cause, time and duration of the said downtime. The reason(s) for the server downtime occurrence(s) include but is not limited to: system maintenance, DOS attacks, Internet connectivity problems, electricity outage, hardware failure, human error, software failure and force majeur events like fire, flood, other natural disasters and acts of God, labor disputes, accidents, acts of war or terrorism, failure of any third party to perform any commitment relative to the server uptime, etc.

Loss of Email Messages

The Company acts in good faith to provide email services in association with the Shared Linux hosting account of the Customer. However, the Company cannot be liable for loss of emails resulting from internal or external SPAM protection policies, software or hardware malfunctioning and other factors beyond the Company influence.

The Company warns the Customer not to use e-mail transmission for confidential or sensitive information. If the Customer decides to do so despite the above warning, he/she will do so on his/her own will and risk and the Company shall not be liable for any loss or damage resulting from such an action.

The Company does not recommend using email as the primary source of important information. The Customer acknowledges that email transmission is not encrypted, the Company is not liable and provides no guarantees of email delivery and there is a possibility of data loss and/or non-delivery of message. The Company urges the Customer to request delivery and read receipts for all email correspondence. In the event that the Customer does not use delivery reports, he/she does so on his own will and risk.

The Customer is obliged to perform regular back-up copies of their email correspondence. In the event of missing or deleted email messages, the Customer is solely responsible to recover the missing information. The Company shall not be liable in the event of accidental or negligent deletion of email messages, even in the event that the system software did not perform a warning before processing the action.

Services Ownership

The person/organization, whose information is filled in My Details section in the Customer area is considered by the Company as the OWNER of the service. Initially this information is automatically filled by the Company using the information provided during the order process on the order page. If there is both an Organization and a person pointed out as owners, the priority is given to the organization. The change of ownership can be done at any time by changing the information filled in My Details section in the Customer area by the current owner. The owner is solely responsible for any change to this section.

The Company will contact the Owner in any event connected with the ordered service. The Company will also consider the Owner as the only one authorized to make requests to the Company connected with the ordered service.

This person/organization, who pays for the ordered service is considered the PAYER of the service and is NOT considered as owner of the service unless one of the following is true:

  1. The Owner is the same as the Payer
  2. The Owner, has contacted the Company and agreed that the ownership is transferred to the Payer.

In case the OWNER is different from PAYER, the Owner is obliged to inform the Payer about the Company ownership policy.

Any dispute about ownership that can arise will be settled by the Company based on the ownership policy described above. The Company will consider a court decision overruling in case of ownership dispute, and will always comply with such a decision.

Modifications or Discontinuation of Service

The Company reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the service (or any part thereof) with or without notice. The Customer agrees that the Company shall not be liable to the Customer or to any third party for any modification, suspension, or discontinuance of the Service.

Disclaimer

The Customer understands and agrees with the fact that the Company does not control and is not responsible for the content of data, scripts, or other information passing through the Company's host computers, network hubs and points of presence on the Internet. The Company cannot be liable for the content of any data transferred or stored by any customer or customer's customers via the services provided by the Company.

The Company Services are provided on an as is, as available basis and are used on the Customer's own risk. No warranties related to the Company services are made, including but not limited to warranties of merchantability or fitness for a particular purpose. The Company makes no warranties that its services will not be interrupted or will be error free. The Company does not guarantee that any specific results can be obtained by using its services. No kind of advice or information, written or oral, given by a Company?s employee, owner or agent can be viewed as a warranty of any kind. The Customer understands and agrees that the Company cannot compensate the Customer with a value exceeding the total price the Customer has paid for the Company services.

The Company reserves the right at its sole discretion to refuse or cancel service. Violation of any of the Company's Terms could result in a warning, suspension, or account termination.

In case of any lawsuit against The Company, resulting from a Customer's violation of law or the above Terms of Use the Customer will pay all damages, as well as attorney fees.

The terms of the Disclaimer section shall survive any termination of this agreement.

LIMITATION OF LIABILITY

THE CUSTOMER EXPRESSLY UNDERSTANDS AND AGREES THAT THE COMPANY AND ITS AFFILIATES, COBRANDERS, OR OTHER PARTNERS, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES AND AGENTS,SHALL NOT BE LIABLE,UNDER ANY CIRCUMSTANCES OR LEGAL THEORIES WHATSOEVER, FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF BUSINESS, PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) ERRORS, DEFECTS, OMISSIONS, DELAYS IN OPERATION OR TRANSMISSION, OR ANY OTHER FAILURE OF PERFORMANCE OF THE SERVICE OR THE SOFTWARE; (iii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO, THROUGH, OR FROM THE SERVICE; (iv) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (v) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; (vi) ANY GOOD OR SERVICE OFFERED OR SOLD THROUGH THE SERVICE; OR (vii) ANY OTHER MATTER RELATING TO THE SERVICE OR SOFTWARE.

THE COMPANY'S LIABILITY TO THE CUSTOMER SHALL NOT, FOR ANY REASON, EXCEED THE AGGREGATE PAYMENTS ACTUALLY MADE BY THE CUSTOMER TO THE COMPANY OVER THE COURSE OF THE EXISTING TERM. THE COMPANY'S LIABILITY TO THE CUSTOMER FOR ANY CAUSE WHATEVER AND REGARDLESS OF THE FORM OF THE ACTION SHALL AS WELL NOT EXCEED THE LIMIT OF $500.00 (FIVE HUNDRED UNITED STATES DOLLARS). THE CUSTOMER ACKNOWLEDGES THAT THE COMPANY HAS SET ITS PRICES IN RELIANCE UPON THE LIMITATIONS OF LIABILITY AND THE DISCLAIMERS OF WARRANTIES AND DAMAGES SET FORTH HEREIN, AND THAT THE SAME FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES. THE CUSTOMER AGREES THAT THE LIMITATIONS AND EXCLUSIONS OF LIABILITY AND DISCLAIMERS SPECIFIED IN THESE TERMS WILL SURVIVE AND APPLY EVEN IF FOUND TO HAVE FAILED OF THEIR ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIABILITIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO THE CUSTOMER.

Choice of Arbitrator

The Customer agrees that if any disputes or claims arise against the Company or its subsidiaries, such disputes will be handled by an arbitrator at the legal registration location of the Company. All decisions rendered by that arbitrator will be binding and final.

Terms of Use Change

The Company reserves the right to change the above terms of use at any time. Such changes will become effective and binding after their posting on The Website. The Customer agrees to regularly review the Company Terms of Use and be aware of the changes made. By continuing to use the Company services after a revision has been posted, the Customer agrees to abide by them.