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Management [CRM] |
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What is CRM |
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What is a Hosted CRM |
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What
are the Core Modules in any CRM package? |
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What
is Saas? |
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What is the
strength of Sanver E-Solutions in providing CRM
Solution to clients? |
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SugarCRM v4.5.1 now
available! A complete CRM system for
businesses of all sizes. Core CRM
functionality includes Sales Force
Automation, Marketing Campaigns, Support
Cases, Project Management, Calendaring and
more. Built in PHP, supports MySQL and SQL
Server. |
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Read more >>
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SugarCRM Open Source
Features & Functionality |
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SugarCRM Professional Version vs. Open
Source |
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Crafty Syntax Live Help (CSLH)
is a live support solution that helps
customer support with live help
functionality that can be proactively pushed
to visitors to your site or requested by the
consumer. Crafty Syntax includes a large
range of features to allow multiple
operators, multiple departments and multiple
languages to be used. |
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Read more >>
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Features,
Functionality, Hosting & other services |
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SHINE Live Help is a
real-time chat application for website sales
and support. SHINE can be used as a
standalone application or it can be
integrated (using the built-in Sugar
Component) with Sugar Open Source CRM
Versions 4.2 and 4.5. |
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Read more >>
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Features,
Functionality, Hosting & other services |
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Cerberus Helpdesk handles
mission critical e-mail management for over
13,072 companies worldwide -- from
one-person startups to Fortune 500 giants.
And while it doesn't trap your experts
inside a machine -- it does effectively
clone their knowledge. Are you Ready to Take
Control of your Company Inbox with a Proven
E-mail Management System? |
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Read more >>
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Features,
Functionality, Hosting & other services |
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| What is
CRM? |
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CRM is a process or
methodology used to learn more about customers'
needs and behavior in order to develop stronger
relationships with them. CRM helps businesses
use technology and human resources to gain
insight into the behavior of customers and the
value of those customers. |
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It consists of
software, services, and a new way of thinking
about how to identify the right customers,
acquire more of the right customers faster, and
retain the right customers longer. CRM typically
involves centralizing all customer data and
automating much of the tedious work in managing
sales, marketing, and customer service so that
professionals can spend more time helping their
customers become more successful and less time
on administrative tasks. |
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Read more >> |
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Download a White Paper on
CRM |
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Another very useful online
resource on CRM |
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What is a Hosted CRM solution
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Also known as On-Demand-CRM,
hosted CRM typically is a packaged CRM which is
ready to used (generally enabled for
customization later on) once it is hosted on
right web hosting server. With the better
availability of broadband access to internet, it
has become easier to use hosted web applications
for use by employees and vendors who tend to be
geographically distributed. |
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Why the sudden infatuation with
hosted CRM? The most obvious reason is its cost
relative to the traditional on-premise solutions
sold by companies like Siebel, Oracle and
SalesLogix. With hosted CRM, you can be up and
running in a matter of days with negligible
setup cost. You do not need expensive CRM
consultants who will do even more expensive
customized implementation that may require a
dedicated in-house IT manpower team to manage
and maintain. |
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Read more >> |
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Download a White Paper on
Hosted CRM |
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What
are the Core Modules in any CRM package? |
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Operational |
The automation or support
of customer processes involving sales or
service representatives |
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Collaborative |
Direct communication with
customers not involving sales or service
representatives (“self service”) |
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Analytical |
The analysis of customer
data for a broad range of purposes |
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Read more >> |
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Another very useful online
resource on CRM |
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What
is Saas? |
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Software as a service (SaaS)
is a software application delivery model where a
software vendor develops a web-native software
application and hosts and operates (either
independently or through a third-party) the
application for use by its customers over the
Internet. The term has become the industry
preferred term, generally replacing the earlier
terms "Application Service Provider (ASP)",
"On-Demand" and "Utility computing". |
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Read more >> |
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Another very useful online
resource on SaaS |
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What is the
strength of Sanver E-Solutions in providing CRM
Solution to clients? |
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| 1 |
Functional Expertise in Customer
Relationship Management |
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Technical in-house expertise in
Open Source LAMP
(Linux / Apache / MySQL / PHP) |
| 3 |
Our own
world class
hosting servers in Florida / Miami,
USA | |
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